Our Customers

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We own a Volkswagon diesel that has been caught up in the emissions lawsuit. After sadly deciding to sell the car back to VW we needed a new car. We live a 3 hour drive from Victoria so I called ahead to book an appointment with a salesman. When we arrived there was a bit of a mix up with the original sales person we were booked in with. Eric took over and introduced himself to us and we were very glad he did. We took up most of his day test driving 3 cars. He was never pushy, very knowledgeable and just a super nice guy. We ended up driving a beautiful Lexus IS 350 home. Not the original car we went to look at but better. My wife and I are extremely impressed with this dealership. Strongly recommend to everyone. Thanks again Eric!


Donald S.


 
Thank you Ray Martin for an excellent service in sales. Ray went out of his way, even though we were buying a used Lexus,calling us back numerous times with the info that we needed. And then he picked us up from the ferry, and attended to us like we were buying a new car! Quinton was also very helpful in completing the sale and finally Derek patiently walked us through to the review site. Thank you Jim Pattison Lexus Victoria!

DJ.


 
Overall I would say that the employee's at Jim Pattison Lexus are well organized & prepared for anything that comes their way. They greeted me kindly, showed me all my options, taking the time to make sure I got what I wanted. This made me feel more relaxed with getting a vehicle and not pressured to go home with a vehicle right away or a huge debt to pay off. Thank-you for a wonderful vehicle shopping experience and all the help you gave me in regards to this. All the best to you!

Megan P.



 
I had been in search of the perfect late model Lexus RX 350 for a few months, and was becoming frustrated. I had visited other Lexus dealers on the mainland, but was not having any luck finding the right color and condition of vehicle at the right price. It seemed that these dealers had no time for me if I wasn't interested in any of the cars that they had on the lot on that particular day. It was a different story with Robert Nessel, Product Advisor with Jim Pattison Lexus Victoria. When I first visited the Dealership they had nothing in stock that appealed to me, but Robert didn't forget about me and my list of must haves. Robert continued to contact me and send me information about any available RX350 that was close to what I wanted, but at no time did I feel pressured or obligated. He reassured me that he would eventually find the car for me, and he did. His manner and approach were very conscientious, professional and respectful of my needs. The Sales/Financial Services Manager, Quinten MacLennan was also very helpful in closing the deal. We wrestled back and forth a bit, but he gave me a good trade in number, and was fair and straight forward. The whole process was relatively painless and stress free and I am very happy with my 2016 Lexus RX350/Luxury Model. So, Yes! I would recommend Jim Pattison Lexus Victoria to anyone looking for a new car.

Zale Y.