Frequently Asked Questions
Jim Pattison Lexus Victoria is located on 623 Finlayson St in Victoria, BC. We have a team of highly-experienced sales and service staff to provide you with the highest level of automotive expertise and customer care. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to Browse our Inventory schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 1 (866) 679-7850.
About Jim Pattison Lexus Victoria
Where is Jim Pattison Lexus Victoria located?
Jim Pattison Lexus Victoria is located at 623 Finlayson St, Victoria, BC V8T 0C1.
What are your hours of operation?
Our Sales, Service, and Parts departments operate on specific schedules throughout the week. Please visit our Contact Us page the for the most current hours.
Do I need an appointment to visit?
Walk-ins are always welcome, but scheduling ahead is recommended if you would like dedicated time with a sales advisor or need to book service for your vehicle. Click here, to schedule your service appointment online.
Buying, Leasing, and Financing
What types of vehicles does Jim Pattison Lexus Victoria sell?
Jim Pattison Lexus Victoria offers a full lineup of new Lexus vehicles, including popular models such as the RX, NX, ES, TX Hybrid, UX, IS, LX Hybrid, and Electric RZ. Along with a large selection of quality pre-owned and certified pre-owned vehicles.
Are pre-owned vehicles inspected before sale?
Yes. All pre-owned vehicles undergo a thorough inspection process to ensure they meet our quality and safety standards before being offered for sale. Lexus Certified Pre-Owned (LCPO) vehicles must pass the 175+ point inspection and LCPO owners enjoy all of the same privileges as a new car buyer, including warranty, hotel partnerships, and more!
How do I book a test drive?
Test drives can be booked online through our inventory page by selecting the vehicle you’re interested in and clicking “Book a Test Drive.” You can also contact our team directly to schedule a time. Explore our vehicles from the comfort of your home with our virtual test drive video library!
Can I start the purchase process online?
Yes. Many steps of the purchase process can be completed online, including browsing inventory, estimating trade-in value, and applying for financing.
Which Lexus SUV is best for families?
Lexus offers a range of large SUVs to suite families. This includes the TX, a luxury full-size SUV with three rows of seating for up to seven people. Offered in both gas and hybrid powertrains with standard AWD, the TX is not only fuel efficient but also stable and grippy in poor weather conditions. It features a quiet cabin with ample cargo space, and the side assist walk-in mechanism makes it easy to access the third row. Most importantly, the TX features Lexus Safety System+ 3.0, a suite of advanced safety technologies that offers unparalleled confidence and protection on every drive.
Which Lexus vehicles have three rows of seating?
The Lexus TX, GX, and LX are third-row SUV's available in 6 and 7-seater configurations. Available 6-seater configurations are equipped with roomy, second row captain's chairs. Some models, like the TX 500h are available with 2nd & 3rd row captains seats for the ultimate luxurious experience. For larger families, the 7-seater configurations make no compromises by providing ample leg room for every row.
Can I lease a Lexus in Victoria?
Yes, here at Jim Pattison Lexus Victoria, we have a team that specializes in car loan, lease and financing for any new or used vehicle. Check our Car Loan Calculator for an instant rate, or complete our Online Finance Application. When deciding which financing or leasing plan suits you best, consider the following factors.
1. The number of kilometres you travel annually.
2. The number of years you plan on keeping your vehicle.
3. How you plan on using it?
Can I finance a Lexus in Victoria?
Yes, here at Jim Pattison Lexus Victoria, we have a team that specializes in car loan, lease and financing for any new or used vehicle. Check our Car Loan Calculator for an instant rate, or complete our Online Finance Application.
Are there incentives available on new Lexus vehicles?
Yes, there are many incentives available on new Lexus vehicles such as rebates, limited-time offers, rate reduction for Conquest customers, and more! Click here, to explore Jim Pattison Lexus Victoria's limited-time offers on new, certified Pre-owned.
Can I factory order a Lexus?
Yes, you can factory order a Lexus by using Jim Pattison Lexus Victoria's Build & Price tool. You can either build and price new in-stock vehicles, or place a factory order.
Lexus Fully Electric & Plug-in Hybrid Cars
Which Lexus models are self-charging hybrids (HEV)?
Lexus self-charging hybrid vehicles (HEV) are identified by the "h" symbol. They self-charge on the go by using regenerative braking and seamlessly combine the power of a gas engine with electric motors. HEV models include the ES 350h, NX 350h, RX 350h, RX 500h, UX 300h, TX 500h, and LX 700h. Click here, to explore Lexus electrified vehicles and learn more about how PHEVs work.
Which Lexus models are fully electric (BEV)?
The RZ All-Electric SUV is a battery electric vehicle (BEV) powered by a high-voltage battery and dual electric motors with zero tailpipe emissions and less noise. Click here, to explore Lexus electrified vehicles and learn more about how EVs work.
Which Lexus models are plug-in hybrids (PHEV)?
Lexus plug-in hybrid vehicles (PHEV) are identified by the "+" symbol. PHEV models include the NX 450h+ and RX 450h+, which combine an electric motor and combustion engine, requiring less gasoline and lower tailpipe emissions. Click here, to explore Lexus electrified vehicles and learn more about how PHEVs work.
What’s the difference between home charging and public charging?
Home charging is a convenient and cost-effective charging option, letting you power up overnight using a wallbox or standard outlet. Public charging, on the other hand, gives you flexibility on the go — with access to a wide network of destination chargers for convenient top ups or DC fast chargers during longer journeys.
What types of public charging stations are compatible with Lexus electrified vehicles?
Lexus fully electric and plug-in hybrid vehicles are compatible with any public EV charging station that offers Level 2 or Level 3 charging capabilities in Canada. Lexus’ incorporation of the North American Charging System (NACS) port on certain vehicles offers convenient charging access to over 5000 public charging stations across Canada.
Are Lexus electrified vehicles compatible with Tesla's Supercharger Network?
With the NACS Charging Adaptor, Lexus BEV owners now have access to a rapidly expanding NACS DC Fast-Charging network that includes Tesla Supercharger sites, adding many more convenient locations for quick, reliable charging. This expanded access makes planning both daily commutes and road trips easier than ever. (*For Lexus battery electric vehicles only. 2025 and earlier BEV models require adaptor for use.)
How do I find charging stations near me?
Finding a public charger is easy! Simply use the Lexus App (*Remote Connect or paid subscription required) and in-car navigation to help you find the nearest charger. And should you ever run out of charge, Lexus Roadside Assistance can tow you to the nearest charging station so you can get back on the road.
Click to download the Lexus App
Used & Lexus Certified Pre-Owned Vehicles
Does Jim Pattison Lexus Victoria sell used vehicles?
Yes, Jim Pattison Lexus Victoria sells used and Lexus Certified Pre-Owned (LCPO) vehicles. Every pre-owned vehicle comes with our Owner Protection Plan and is rigorously inspected by a Lexus Academy Trained Technician to ensure safety, quality and provide peace of mind. Click here, to view all used inventory.
Are there incentives available on pre-owned vehicles?
Yes, Jim Pattison Lexus Victoria provides incentives on pre-owned vehicle purchases through limited-time offers and our Owner Protection Plan (OPP). Every pre-owned purchase comes with our Owner Protection Plan which includes:
• Complimentary Oil & Filter Service with a Comprehensive Inspection at 12 months or 20,000 km after your purchase
• Detailed Cosmetic Reconditioning (Inside & out)
• CARFAX Canada Vehicle History Report
• Comprehensive Mechanical & Safety Inspection
• 14-Day Owner Exchange Program
• Lien-Free Guarantee
What is a Lexus Certified Pre-Owned Vehicle?
At Jim Pattison Lexus Victoria, each Lexus Certified Pre-Owned (LCPO) vehicle undergoes a comprehensive inspection by a Lexus Academy-Trained Technician to ensure quality and provide you with absolute confidence. Enjoy the advantages of ownership and receive all of the same privileges as a new car buyer, including warranty, hotel partnerships, and more! Click here, to learn more about Lexus Certified Pre-Owned vehicles.
Can I trade in my current vehicle for a Lexus?
When you trade-in at Jim Pattison Lexus Victoria, we will pay above-market value your current vehicle. With the demand for pre-owned vehicles, we offer a no-obligation, professional appraisal of your vehicle. We appraise any year, make, or model. Bring your vehicle to Jim Pattison Lexus Victoria, and our team will assess its current value using the latest market trends and fair evaluation practices. Complete an inspection to confirm the final selling price and choose to accept it for immediate purchase or as a trade-in for another new or pre-owned vehicle – it's your choice. Click here, for a free online trade-in appraisal.
How is my trade-in value calculated?
Bring your vehicle to Jim Pattison Lexus Victoria, and our team will assess its current value using the latest market trends and fair evaluation practices. Complete an inspection to confirm the final selling price and choose to accept it for immediate purchase or as a trade-in for another new or pre-owned vehicle – it's your choice. Click here, for a free online trade-in appraisal.
Can I trade in a vehicle that I still owe money on?
Yes, you can trade in your vehicle if you still owe money on it. Jim Pattison Lexus Victoria will assess current vehicles value using the latest market trends and fair evaluation practices. Click here, for a free online trade-in appraisal.
Service & Maintenance
How do I book a service appointment?
Service can be booked online or by calling 1 (866) 979-1375. We recommend booking in advance to secure your preferred date and time. Our online service booking tool makes it easy to choose your location, service, and appointment time.
Do you service vehicles not purchased here?
Yes. Our Lexus Academy Trained Technicians service all makes and models, regardless of where they were originally purchased.
Do you use Lexus genuine parts?
Yes. We use Lexus Genuine Parts which are designed, tested and manufactured to optimally interact with all the parts and systems of your Lexus. Lexus offers a replacement parts warranty with covered parts and labour for up to 2 years or 40,000 km (*Whatever comes first) on new service replacement parts purchased and installed at a Lexus dealer. Order your Lexus Genuine Parts online by clicking here.
How long does routine service take?
Service times can vary depending on the maintenance required. Our service team will provide an estimated completion time when you book your appointment.
Do you perform vehicle inspections?
Yes. Our Lexus Academy Trained Technicians perform multi-point inspections to help ensure your vehicle remains safe and operating properly. Enjoy competitively priced servicing from the people who know your vehicle best!
Where can I service my Lexus in Victoria?
You can service your vehicle in Victoria at Jim Pattison Lexus Victoria, located at 623 Finlayson St, Victoria, BC V8T 0C1. Jim Pattison Lexus Victoria services all makes and models with competitive pricing, Lexus Academy Trained Technicians, Lexus genuine parts and Lexus genuine accessories. Lexus Victoria's service department features a comfortable seating area to relax and enjoy complimentary Wi-Fi and refreshments while your vehicle is being serviced.
How often should a Lexus be serviced?
A Lexus should be serviced at the factory schedule maintenance intervals to ensure your Lexus continues to perform like the day you bought it.
Can I book my service appointment online?
Yes, you can book your service online with Jim Pattison Lexus Victoria by completing the form on the request a service appointment page.
Can Lexus Victoria service electric vehicles?
Yes, Jim Pattison Lexus Victoria services all makes and models including electric vehicles. Book your service online with Jim Pattison Lexus Victoria by completing the form on the request a service appointment page.
Can Lexus Victoria service plug-in hybrids?
Yes, Jim Pattison Lexus Victoria services all makes and models including plug-in hybrid vehicles. Book your service online with Jim Pattison Lexus Victoria by completing the form on the request a service appointment page.
Does Lexus Victoria offer tire storage?
Yes, Jim Pattison Lexus Victoria offers low-cost seasonal tire storage for seamless tire changes. Our temperature-controlled facility maintains the ideal conditions needed to maximize the lifespan of your tires. Click here, to learn more about our seasonal tire storage.
What should I do if a warning light appears on my Lexus?
When a warning light or dashboard message appears on your Lexus, it’s signaling that a specific system needs attention. Contact Jim Pattison Lexus Victoria immediately to determine the cause of the warning light.
Customer Support & Contact
Who do I contact for help?
Our team is always happy to help. Whether you’re shopping for a vehicle, scheduling service, or exploring financing options, you can contact us by phone, email, or through our website.
Sales: 1 (866) 679-7850
Service: 1 (866) 979-1375
Parts: 1 (888) 695-5098
Is there live support if I have questions online?
Yes. Our website offers live chat support to assist while you browse inventory or explore financing options. Complete the form below to contact us through email, phone, or text.
About Jim Pattison Auto Group
Can I shop inventory across all Jim Pattison dealerships?
Yes. You can Browse Inventory from across all Jim Pattison Auto Group dealerships by visiting jpautogroup.com.
Is Jim Pattison Auto Group a Canadian company?
Yes. Jim Pattison Auto Group is a Canadian company with dealerships located across British Columbia, Alberta, and Manitoba.
What is Jim Pattison Auto Group?
The Jim Pattison Auto Group encompasses 28 locations in Western Canada, representing 16 automotive brands.
The story began in 1961, when an enterprising young man from Luseland in rural Saskatchewan quit a successful business career in Vancouver and took the bold step of purchasing his own GM franchise that handled Pontiac and Buick nameplates.
Jimmy is emphatic that the 2 key elements in getting started with his dealership were General Motor's blessing and a $40,000 loan from the Royal Bank. As the commercial history of British Columbia records, Jim Pattison didn't confine himself to the retail automobile business once that side of his operations was successful and growing steadily. Jimmy diversified into a remarkable variety of industries by way of well-planned start-ups and acquisitions and he rarely if ever made a bad decision.
After working with mostly GM vehicles in the early years, Jim Pattison acquired its first Toyota dealership in 1980. Subsequently, the auto group added Lexus in 1990, Volvo in 1999 and Hyundai in 2000. July of 2005 saw the acquisition of The Jim Pattison Auto Group's first Chrysler Jeep Dodge dealership.
Scion, a new lineup from Toyota aimed at younger buyers, was added to the auto group when the brand first arrived in Canada in 2011. In response to changing customer needs, Scion was transitioned to the Toyota brand in 2016.
In 2012, The Jim Pattison Auto Group expanded into Manitoba with the acquisition of Toyota and Subaru dealerships in Winnipeg. In 2013, the Volkswagen brands joined our automotive family with Jim Pattison Volkswagen Surrey.
2015 saw the group grow into Alberta with Audi Edmonton North, and expand further in 2018 with Canyon Creek Toyota in Calgary.
2020 brought Campus Auto Group under The Jim Pattison Auto Group umbrella, with the exciting additions of Honda, Acura, Nissan and Infiniti.
With over 180,000 customers annually, growth and expansion are still a cornerstone of the business, as it is with all Jim Pattison Group operations.
Today, The Jim Pattison Auto Group represents Toyota, Lexus, Hyundai, Subaru, Honda, Acura, Nissan, Infiniti, Volvo, Volkswagen, Audi, Chrysler, Jeep, Dodge, Ram and Promaster. In addition to Calgary, we also serve communities in Metro Vancouver, Victoria, Duncan, and Winnipeg and Edmonton.
Still Have Questions?
Visit Jim Pattison Lexus Victoria, call 1 (866) 679-7850 or complete the form below to request more information.

