Lexus Roadside Assistance
We've Got You Covered.
Peace of mind - that is what you will get when you drive a Lexus. Wherever your journey takes you - a few kilometres from home or going on long road-trip, we will have you covered with Lexus Roadside Assistance. When you purchase any New or Certified Pre-Owned Lexus vehicle from Jim Pattison Lexus Victoria, it will include 24-hour emergency roadside* and mechanical breakdown assistance, 365 days a year, in Canada or the continental US. For assistance, call 1-800-265-3987.
Services & Benefits |
Coverage Details |
|---|---|
| Mechanical Breakdown Towing | Your vehicle will be towed to the nearest Lexus Canada Dealer or to your preferred Lexus Canada Dealer within 50 km. In the case of an accident, to an Accident Reporting Centre (if required by your Municipality), plus a second tow to your Dealer as described above. |
| Battery Boost | Includes cold weather starts. In the event that your vehicle fails to start after a boost, it will be towed according to your Mechanical Breakdown towing benefits stated above. |
| Tire Change | If you have a flat tire, your usable spare will be installed. (Tire repairs are not covered.) |
| Winching | If your vehicle becomes immobilized in a ditch, mud or snow, Lexus Canada Roadside Assistance will arrange to have your vehicle winched on to the nearest roadway. The vehicle must be accessible and located on, or adjacent to, a regularly traveled roadway. (This benefit does not apply to vehicles immobilized in a snow-covered driveway or parking lot.) In the event that your Lexus Canada is unable to proceed under its own power after winching, it will be towed according to your Accident towing benefits stated above. |
| Fuel Delivery | In the event that you run out of fuel, gasoline (up to 5 litres) will be delivered to your stranded vehicle. For battery electric or hydrogen fuel-cell electric vehicles, your vehicle will be towed to the nearest charging or fueling station. |
| Key Lockout Service | As required. If you have locked your keys in your vehicle, Lexus Canada Roadside Assistance will dispatch a service facility to attempt to gain entry into your vehicle. (Cost of labour and/or replacement keys not included.) In the event that access cannot be gained, your vehicle will be towed according to your Mechanical Breakdown towing benefits stated above. |
| Spare Key Delivery | As required. |
| Travel Assistance & Trip Interruption | Personalized trip planning services, including customized maps with your route highlighted, accommodation directories, notes and brochures on points of interest, facts and travel tips. |
Program |
Coverage Terms |
|---|---|
| New Vehicles | 48 months / unlimited kms |
| Lexus Certified Pre-Owned | 24 months |
| Renewals | Coverage extension available on an annual basis. |
*Roadside Assistance covers 48 months with unlimited kms. For full coverage details, see the "Roadside Assistance Program" section of your Lexus Owner's Manual Supplement.